What color does your node show?

(off)

What do you want your node to look like?

(off)

Off

Offline

[Re]booting

Mesh Repeater

Etherent Gateway

Cellular Gateway

Blinking (charging)

Cellular modem not working















Advanced

Still not working? Contact us

Ethernet not working











Advanced



Still not working? Contact us

USB-C Power Delivery not working











If the USB hub is being used:











Advanced









Still not working? Contact us

PoE not working











Advanced





Still not working? Contact us

Solar charging is not working











Advanced



Still not working? Contact us

Can't see the node via bluetooth

















Advanced



Still not working? Contact us

Turning on the node doesn't do anything (no LEDs)







Advanced







v
Still not working? Contact us

Are SSIDs visible?

Yes! Proceed

If not, run through the below checklist and check again.

















Advanced



Still not working? Contact us

Does a splash page appear, if set?

Yes! Proceed

If not, run through the below checklist and check again.









Advanced

Still not working? Contact us

Does the right captive portal appear?

Yes! Proceed

If not, run through the below checklist and check again.











Advanced

Still not working? Contact us

The captive portal does not authenticate users

Note: this may be a problem with the RADIUS server.









Advanced

Still not working? Contact us

Nodes do not mesh with each other















Advanced

Still not working? Contact us

Node is rebooting







Advanced





Still not working? Contact us

12V adapter issue









Advanced



Still not working? Contact us

Sorry, we aren't able to identify your problem!

As far as we can tell, your node is working as expected. Maybe give it a few minutes to configure itself?

Still not working? Contact us

Bluetooth issue

Are you able to find the node in the Mesh++ app and turn it on?

Yes
No

How are you trying to charge the node?

Solar

USB-C Power Delivery

Power over Ethernet

12V adapter



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