What color does your node show?

(off)

What do you want your node to look like?

(off)	Off
	Self-Recovery
	[Re]booting Offline Operation
	Mesh Repeater
	Etherent Gateway
	Cellular Gateway
	Blinking (charging)

Cellular modem not working

Advanced

Update to the latest firmware over ethernet, which will prompt a factory reset.

Still not working? Contact us

Ethernet not working

Advanced

Open the device. Confirm that the USB-C cable is firmly seated in the PCB.

Attempt to connect the external USB-C cable directly to the main PCB's USBC port.

Still not working? Contact us

Advanced

Try to charge via solar or PoE (if possible) for a few hours, to trickle charge.

Open the device. Confirm that the USB-C cable is firmly seated in the PCB.

Attempt to connect the external USB-C cable directly to the main PCB's USBC port.

Update to the latest firmware over ethernet, which will prompt a factory reset.

Still not working? Contact us

PoE not working

Advanced

Try to charge via solar or PoE (if possible) for a few hours, to trickle charge.

Open the device. Confirm that the USB-C cable is firmly seated in the PCB.

Update to the latest firmware over ethernet, which will prompt a factory reset.

Still not working? Contact us

Solar charging is not working

Advanced

Open the device. Confirm that the solar harness is firmly seated on the PCB ("PANEL") and to the connectors on either side.

Confirm that the internal battery harness is firmly seated on the PCB ("BAT") and to the distribution connectors to the batteries.

Still not working? Contact us

Can't see the node via bluetooth

Advanced

Try to charge via solar or PoE (if possible) for a few hours, to trickle charge.

Confirm that the internal battery harness is firmly seated on the PCB ("BAT") and to the distribution connectors to the batteries.

Still not working? Contact us

Turning on the node doesn't do anything (no LEDs)

Advanced

Try to use another Bluetooth 5 device to turn on the device.

Try to charge via solar or PoE (if possible) for a few hours, to trickle charge.

Confirm that the internal battery harness is firmly seated on the PCB ("BAT") and to the distribution connectors to the batteries.

v Reprogram bluetooth firmware in app (node page -> connect to BLE for more options -> update firmware).

Still not working? Contact us

Are SSIDs visible?

Yes! Proceed

If not, run through the below checklist and check again.

Advanced

Update to the latest firmware over ethernet, which will prompt a factory reset.

Connect to ethernet and contact the Mesh++ team to investigate logs.

Still not working? Contact us

Does a splash page appear, if set?

Yes! Proceed

If not, run through the below checklist and check again.

Advanced

Connect to ethernet and contact the Mesh++ team to investigate logs.

Still not working? Contact us

Does the right captive portal appear?

Yes! Proceed

If not, run through the below checklist and check again.

Advanced

Connect to ethernet and contact the Mesh++ team to investigate logs.

Still not working? Contact us

The captive portal does not authenticate users

Note: this may be a problem with the RADIUS server.

Advanced

Connect to ethernet and contact the Mesh++ team to investigate logs.

Still not working? Contact us

Nodes do not mesh with each other

Advanced

Update to the latest firmware over ethernet, which will prompt a factory reset.

Still not working? Contact us

Node is rebooting

Advanced

Reprogram bluetooth firmware in app (node page -> connect to BLE for more options -> update firmware).

Try to charge via solar or PoE (if possible) for a few hours, to trickle charge.

Confirm that the internal battery harness is firmly seated on the PCB ("BAT") and to the distribution connectors to the batteries.

Still not working? Contact us